Responsibilities:
1. Reception strategic planning and system building: Formulate annual reception plans and standardized processes, and establish service standards and quality evaluation mechanisms;
2. Reception activity planning and formulation: Customize personalized reception schemes covering itinerary arrangements, business meetings, and visit experiences based on customer types and needs;
3. Cross-department resource coordination: Link with market, marketing, R&D, product, general management, logistics and other departments to integrate business highlights and drive reception value conversion;
4. Supplier management and resource integration: Build a quality supplier library, optimize service procurement costs, and ensure the quality of catering/hotel/transportation and other supporting services;
5. Customer relationship maintenance and expansion: Explore cooperation needs through reception, and collaborate with sales for follow-up business follow-up and relationship maintenance;
6. Reception activity execution and on-site management: Coordinate reception activity planning and execution, control key links such as venue arrangement, process design, and logistics support, and establish emergency plan mechanisms;
7. Data review and optimization: Establish a reception work data statistics and analysis system, regularly output analysis reports, and continuously improve reception efficiency and customer satisfaction.
Requirements:
1. Full-time Associate degree or above, any major;
2. 1-3 years of work experience, business reception, showroom explanation and other experience preferred;
3. Good communication and expression, certain stress resistance, good image and temperament.
